Terms and Conditions

GOLDENBRIDGEANTIGUA.COM 

This Site is owned and operated by Goldenbridge Transit and Tours  trading as Goldenbridge (referred to in these terms as “Goldenbridge”, “company”, “we”, “us”, and “our”). Please take the time to read the terms of use that apply to your use and enjoyment of our Site and the content made available to you via our Site and our social media channels (“Terms”). These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and other users of the Site (“user”, “you” and “your”).

CONSENT TO SITE TERMS

By accessing and using our Site, our social media channels and any other materials made available to you or provided to you on our Site (whether available for purchase or not), you are taken to accept our Terms. 

NO MINORS

By using the Site or accessing or purchasing any products or services, you warrant that you:
– are over 18 years of age and have the legal capacity to enter into a legally binding contract;
– have read and accepted these Terms; and
– will comply with these Terms.

CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on our Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site, products, services and content. If at any time you choose not to accept these Terms, you should not use our Site.

Your continued use of our Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before proceeding with any purchase or booking.

INTELLECTUAL PROPERTY

Our Site, products and services contain intellectual property owned by us and/or by third parties that license the content to us (“Third-Party Licensed Intellectual Property”). This includes, without limitation, trade marks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as business names, logos, images. designs, text, videos, audio files, graphics, other files, and software (“Content”). Your access to and use of our Site, products (including digital products), services and Content does not grant or transfer any rights, title or interest to you in relation to any of the above.

LINKS TO OTHER WEBSITES

Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way endorse, control or approve of, nor are we responsible for, the content on those websites. It’s up to you to decide if those websites and their content are suitable and appropriate for you.

PRIVACY

These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed here. By using our Site, you consent to the usage of your information as described in the Privacy Policy and warrant that all data provided by you is accurate.

CREATING AN ACCOUNT

To place orders and access some features of the Site, you may need to register an account. This means you will have to give us accurate information, including your name, your business name, address, a valid email address and telephone number, and you must be at least 18 years old. You warrant that any information you provide during the account setup process is correct at the time you provide the information and that you will update information should there be any changes. You will remain solely responsible for the activity that occurs on your account (including orders placed on your account), so keep your account password secure.

We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.

PRICES AND PAYMENT

All prices are in United States Dollars (USD). The prices indicated on the Site may change at any time without advance notice to you. Purchases will be charged at the price in force at the time your order is validated.

We reserve the right at any time to modify or discontinue a service without notice at any time. We shall not be liable to you, or to a third party, for any modification, price change, suspension or discontinuance of the product or service.

We may from time to time provide discounted services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

We offer the option to pay for our services by credit card or such other method of payment as indicated on our Site. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorize us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to our products or services.

REFUNDS AND CANCELLATIONS

Traveler Request 

You have the right to cancel a Transfer already booked through Us, at any time by contacting Us either by phone call at the phone number provided in the confirmation email or in the website or email sent to booking@goldenbridgeantigua.com.

If a cancellation request is received by Us up to 48 hours prior to the scheduled pick up time, you will receive a full refund. If between 48- 24 hours prior to the scheduled pick up time, there is a cancellation fee of 50% of the amount paid which will be held by Us. The rest 50% is refunded to You.

If a cancellation request is received by Us within less than 24 hours prior to the scheduled pick up time, it is considered as a last minute and non refundable cancellation, resulting in a 100% cancellation fee and NO refund to the You.

Change Request Policy

You can contact us via a phone call at the phone number provided in the confirmation email or in the website or email at booking@goldenbridgeantigua.com and ask to change any of the booking details up until 12 hours prior the scheduled pickup time.

Depending on the changes requested, the Transfer price might change. On that occasion, the new Transfer price will be communicated to You, and the new Transfer details will be in effect once there is payment confirmation of the new Transfer price where applicable. If the new Transfer price is less, Us shall partially refund You. If the new Transfer price is more You should give us Your consent to charge Your card with the additional amount (if any) due to the change request.

If We cannot accommodate any changes to the details of Transfers requested within less than 12 hours prior to the scheduled pickup time. In this occasion, the Transfer will either be operated as initially booked, or the You can proceed with a cancellation request, as per the Traveler Request Cancellation Policy.

USER NO-SHOW POLICY

User No-Show is defined as a User not being at the pickup location by the end of the following complimentary waiting time: 

• Airport: 90 minutes 
• Hotel: 45 minutes 
• Other pickups (tours, sightseeing): 30 minutes 

The pickup location is defined as the place where the User has asked to be picked up from. In case of airport/port pickup, We will notify You via the booking confirmation email the exact pickup location where the Driver will be waiting for You (i.e. Arrivals hall, Departure hall, etc.).

In the occasions where the User fails to appear at the pickup location by the end of their complementary waiting time, the Service is marked as a “User No Show”. In this case NO amount is refunded to the User. If You are not at the pickup location at the scheduled pickup time, and the Pick up place is an Airport, Port, Train Station or Bus Station, the assigned Driver will try to contact You via text/Whatsapp/Viber or We will try to call You on Your Mobile. By booking a Service You consent to Us providing Your mobile phone number to Your Driver.

A possible No Show will be reported by Your Driver to Us, at the following times:

• For airport pickups by 90 minutes of a User’s delay to appear at the pickup location after the scheduled pickup time
• For Port or Bus Station pickups by 45 minutes of a User’s delay to appear at the pickup location after the scheduled pickup time
• For Sightseeing Rides and other Transport Services by 25 minutes of a Users’ delay to appear at the pickup location after the scheduled pickup time

Upon a Driver’s notification of a possible No show, We will try to contact You (via call and/or text/Whatsapp/Viber and/or email) in an effort to locate You. These efforts will be carried out until the end of the Your complimentary waiting time as per these present Terms of Use.

By the end of Your complimentary waiting time, the following will happen:

• If You have not been reached (have not replied) , We must “release” the Driver. In this occasion, the Transfer is marked as a “No Show”.
• If You have been reached and have communicated that You will be at the pickup location by the end of the complimentary waiting time, We will inform the Driver to wait. If You fail to appear by the end of the complimentary waiting time, We will make one final effort to reach out to You, and depending on the outcome release the driver immediately.
• If You have been reached and You have asked for extra waiting time, We will contact the Driver.

BAGGAGE ALLOWANCE POLICY

When booking an Transfer, You are requested to declare the number of pieces of luggage You will be carrying with them during the Transfer.

One piece of luggage is considered to be

• A medium to large sized backpack
• An average suitcase, whether it’s a carry-on or checked-in type (volume not to exceed 100lt)

Should You carry additional items such as baby carriages, pet carriers, sports equipment, foldable wheelchairs, musical instruments, etc. You must declare one piece of luggage for each one of those items and add a note to the booking describing them. We might contact You for clarifications and adjust the booking details accordingly in order to ensure the proper car-type is assigned to operate the Transfer.

The Transfer price and the car-type assigned to operate the booked transfer are calculated amongst other factors based on the number of travelers and pieces of luggage declared. If You appear with more travelers and/or carrying more pieces of luggage than declared, and the assigned Driver cannot safely and legally accommodate these, the Driver will contact Us before the start of the Transfer explaining the situation, and assist You in hailing another Vehicle. On that occasion the Driver will only carry the number of travelers and pieces of luggage declared in the Transfer booking.

We will not bear the cost of any other means of transportation used by You.

USER RIGHTS

Acceptable Uses : By using the Site, You agree:

• that You will not use the Site: for any unlawful purpose; in any way that interrupts, damages, impairs or renders the Company less efficient; to 
• to treat Drivers introduced to You through the Site with respect and not to cause damage to their Vehicle;
• to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of Your breach of this agreement.
• that by accessing and using the Services via mobile devices, or by using certain mobile features, You may incur fees from the provider or carrier of the mobile services that You use (“Carrier”) and You are solely responsible for the payment of such fees.

You acknowledge and agree that You must avoid any action that may cause traffic safety problems. Particularly, You warrant and represent that You will:

• not in any way hinder the Driver from driving safely during Your transfer,
• not attempt to disembark or board the vehicle when it is moving,
• not smoke,
• not open windows and doors without the Driver’s consent;
• be decent, courteous and not display inappropriate, abusive, provocative or threatening behavior in any way during the Transfer;
• not take any action that may cause damage to the Driver’s Vehicle,
• take care that the children, animals and objects to be transferred are done so with responsibility,
• Not throw objects inside or outside the Vehicles or pollute them in any way,
• Carefully observe the instructions for traveling with young children and for the transport of infant and kid strollers, luggage, bicycles and pets,
• not consume food and drinks throughout Your Transfer and until the end of the Transfer.
• not embark on a Vehicle with dirty or contaminated clothing

In cases where You carry animals and/or objects during the Transfer and the Vehicle is damaged/destroyed or gets dirty somehow due to them, You undertake the obligation to pay for any such damages.

You also warrant that You have fully read and understood these Terms of Use, the Policy of Acceptable Uses, the Privacy Policy and accepts them fully and unconditionally and that You meet all the legal requirements for the acceptance of these Terms.

You warrant and represent that at Your own responsibility and expense, You shall immediately take all necessary measures and in any case fully compensate, indemnify and hold harmless the Company, its Affiliates and its Partners and any third party that derives rights therefrom (partners, employees, administrators, suppliers, agents, representatives of the same and its associates) for any claim, loss, damage, cost, expenses, liabilities, deviations, penalties, fines, lawyer fees We have suffered as a result of (a) any violation by You of these Terms of Use and / or the Policy of Acceptable Uses, of Your representations and warranties under this Agreement, of intellectual property or other rights of the Company; (b) any other action or omission that is illegal while using the Service; (c) violation of applicable law on Your behalf.

ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through our Site, including but not limited to any consent you provide to receive communications from us. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means, using an electronic device such as your mobile phone, tablet, desktop, laptop or any other device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

INFORMATION AND ADVICE

Our Site contains content, blog articles, and other information, that is of a general informational nature only. This information is not intended to constitute or replace professional advice for individual or specific situations. 

We do not accept responsibility for determining whether ourservices are appropriate for you. We reserve the right to deny service and refund the cost of that service for any reason, including where we believe that the service would be dangerous or not appropriate for you.

Any reference to other products or services, other information appearing on our Site does not constitute or imply our endorsement, sponsorship or recommendation unless clearly stated.

SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA

We always appreciate interaction on our social media channels and feedback about our Site and services, as it helps us to improve our Site and our services. Through the use of our Site, you may be invited to submit a review, and you can also comment on our Site or interact with us via our social media channels. 

Where you do decide to submit such feedback or comments, you:
– warrant that you are the sole author and owner of the intellectual property and any other rights in any content provided (or have the right to use that content with appropriate consents and permissions);
– give us permission to post or otherwise use that feedback on our social media or other channels;
– waive any and all existing and future moral rights (as defined in the Copyright Act 2003 (WIPO) in the content you provide us with;
– warrant that any content provided does not violate these Terms; and
– warrant that you are at least 18 years old.

We reserve the right to remove a review or comment if such review or comment contains:
– libelous or otherwise unlawful, abusive or obscene material;
– personal attacks on our employees or another contributor;
– material that discloses your personal information; or
– Information that is unrelated to the post or content that you have reviewed or commented on.

Our Site and social media channels may feature user reviews of our products and/or services. These reviews in no way represent our views or opinions, but are the sole product of their creator. We disclaim all liability with respect to any content submitted by any users.

TESTIMONIALS

On our Site, we present real-life examples of and insights into other customers’ and/or clients’ experiences with our services for marketing and promotional purposes only.

Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.

PROHIBITED USE

In addition to any other prohibitions, you must not, under any circumstances, use the Site or its content:
– for any unlawful purpose;
– to solicit others to perform or participate in any unlawful acts;
– to violate any international, federal, or state regulations, rules, laws, or local ordinances;
– to attempt to change, remove, deface, hack or otherwise interfere with our Site or any material or content displayed on the Site;
– to hack into any aspect of the Site, corrupt data, or cause annoyance to other users;
– to infringe upon any other person’s proprietary rights;
– to send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
– to attempt to affect the performance or functionality of any computer facilities of or accessed through our Site.

WARRANTIES AND DISCLAIMERS

This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and/or our products or services including that:
– they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;
– access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or
– there is no possibility of failure to store communications or other data.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws, in no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and/or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Consumer Protection Bill, 2023 Consumer Law.

OUR RIGHT TO BE INDEMNIFIED BY YOU

To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of our Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

BREACH AND TERMINATION

The agreement constituted between us by your use of the Site may be terminated:
a. where you breach any provision of these Terms; or
b. at any time by us, without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorized to access the Site.

SEVERABILITY

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. The remaining provisions of these Terms will remain in full force and effect.

CEASING OUR WEBSITE

We have the right to discontinue our Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

ASSIGNMENT

We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent to you. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

ENTIRE AGREEMENT

These Terms (together with our Privacy Policy, Additional Terms and disclaimers) constitute the entire understanding and agreement between us and you in relation to your use of our Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to our Site and your use of our Site.

GOVERNING LAW AND JURISDICTION

All Terms shall be construed in accordance with and governed in all respects by the laws of Antigua and Barbuda. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly and cost-effectively as possible.